Frequently Asked Questions
Everything you need to know about our premium collection and services.
What is the standard shipping time for orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days domestically and 7-14 days for international orders.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our returns portal to initiate a request.
Are the materials used sustainably sourced?
At Founders, we prioritize quality and ethics. 80% of our current collection is made from organic cotton, recycled polyester, or ethically sourced wool, and we provide detailed material lists on every product page.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for our slim-fit items or sticking to your usual size for oversized silhouettes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.